Shipping & Delivery

Every KASSANDRA THE LABEL order is thoughtfully prepared and dispatched from Melbourne, Australia. We take great care in packaging each order to ensure it arrives beautifully presented and ready to wear.

Table showing shipping options, estimated delivery times, and costs. Standard shipping is free for orders over $149 AUD and takes 2-8 business days, excluding weekends and holidays, with regional delivery taking longer. Express shipping costs $19.95 AUD and takes 1-4 business days, excluding weekends and holidays.

  • We currently ship to selected international destinations using Australia Post International Standard, which includes tracking.

    International shipping starts from $29.95 AUD, with the final shipping cost determined by your destination and the size or weight of your order.

    Estimated delivery times:

    • New Zealand: 4–8 business days

    • United States & Canada: 6–12 business days

    • United Kingdom & Europe: 8–15 business days

    • Rest of World: 10–20 business days

    International orders may be subject to customs duties, taxes or import fees charged by the destination country. These charges are the responsibility of the customer.

    Once your order has been fulfilled and dispatched, you'll receive a shipping confirmation email containing your tracking details.

ORDER PROCESSING

Orders are typically processed and dispatched within 1–3 business days.

During collection launches, promotional periods and public holidays, dispatch times may be slightly extended. If this occurs, we appreciate your patience and understanding.

TRACKING YOUR ORDER

Once your order has been fulfilled and dispatched, you'll receive a shipping confirmation email containing your tracking number so you can follow your parcel every step of the way.

Please allow up to 24 hours for your tracking information to become available after receiving your dispatch confirmation.

If you haven't received your tracking details within 3 business days of placing your order, please contact our Customer Care team and we'll be happy to assist.

PACKAGING

Every order is carefully packed in our signature packaging to ensure it arrives safely and beautifully presented.

For your privacy, all parcels are shipped in discreet outer packaging with no indication of the contents.

SHIPPING ADDRESS

Please ensure your shipping address is correct before placing your order.

Once an order has entered processing, we're unable to guarantee changes to the delivery address or order cancellations.

DELIVERY INFORMATION

Delivery timeframes are estimates provided by our shipping partners and begin once your order has been dispatched.

While we strive to meet these estimated delivery times, occasional delays may occur due to courier networks, severe weather, public holidays or other circumstances beyond our control.

NEED ASSISTANCE?

If you have any questions regarding your order, shipping or delivery, our Customer Care team is here to help.

Email: kassandrathelabel@taholdingsgroup.com

We aim to respond to all enquiries within 1–2 business days.

Shipping Disclaimer

Estimated delivery times are provided as a guide only and commence from the date your order is dispatched. KASSANDRA THE LABEL is not responsible for delays caused by shipping carriers, customs processing or circumstances beyond our control.