PRIVACY POLICY

Effective Date: July 2026

At KASSANDRA THE LABEL, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices outlined in this Privacy Policy.

INFORMATION WE COLLECT

When you visit our website or place an order, we may collect personal information including:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely by our payment providers)

  • Order history

  • Communications with our Concierge team

  • Device information, including IP address, browser type and website usage

HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfil your orders

  • Deliver your purchases

  • Provide customer support through our Concierge team

  • Respond to enquiries and requests

  • Improve our website and shopping experience

  • Send marketing communications where you have subscribed

  • Prevent fraud and protect our business

  • Comply with our legal obligations

PAYMENT SECURITY

For your security, KASSANDRA THE LABEL does not store your payment card details.

All payments are processed securely through trusted third-party payment providers using industry-standard encryption and security measures.

MARKETING COMMUNICATIONS

If you subscribe to our mailing list, we may send you updates about new collections, exclusive offers and brand news.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

COOKIES

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic and personalise your shopping experience.

You can disable cookies through your browser settings; however, doing so may affect certain features of our website.

WEBSITE ANALYTICS

We use analytics tools, including Google Analytics, to better understand how visitors interact with our website and to improve our services.

Information collected through analytics is generally aggregated and does not personally identify individual visitors.

THIRD-PARTY SERVICES

To provide our services, we work with trusted third-party providers, including:

  • Squarespace (website platform)

  • Stripe, AfterPay and PayPal (payment processing, where available)

  • Australia Post (shipping and delivery)

  • Google Analytics (website analytics)

  • Meta (advertising and marketing)

These providers only receive the information necessary to perform services on our behalf and are required to protect your information.

SHARING YOUR INFORMATION

We only share your personal information where necessary to operate our business and fulfil your orders.

We do not sell, rent or trade your personal information to third parties.

Information may be disclosed where required by law or to protect the rights, property or safety of KASSANDRA THE LABEL, our customers or others.

DATA SECURITY

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, alteration or disclosure.

While no method of internet transmission or electronic storage is completely secure, we use appropriate security measures to help safeguard your information.

OUR PRIVACY RIGHTS

You may request access to the personal information we hold about you or ask us to update or correct your information if it is inaccurate or incomplete.

To make a request, please contact our Concierge team using the details below.

INTERNATIONAL CUSTOMERS

If you access our website from outside Australia, please note that your personal information may be processed and stored in Australia or in other countries where our trusted service providers operate.

By using our website, you consent to the transfer of your information in accordance with this Privacy Policy.

CHILDREN'S PRIVACY

Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, technology or legal obligations.

Any updates will be published on this page, and the revised policy will take effect immediately upon publication.

CONTACT OUR CONCIERGE

If you have any questions about this Privacy Policy or how we handle your personal information, our Concierge team is here to help.

Email: kassandrathelabel@taholdingsgroup.com