Frequently Asked Questions

  • Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking number so you can follow your parcel every step of the way.

  • If your order has not yet been packed or dispatched, we'll do our best to accommodate your request. Please contact Customer Care as soon as possible.

  • Please contact us immediately. If your order hasn't been dispatched, we'll update your shipping details where possible.

  • Absolutely. Simply enter the recipient's shipping details at checkout. All Kassandra The Label orders are shipped in discreet packaging.

  • Not at this time. We're working on introducing digital gift cards in the future.

ORDERS

SHIPPING

  • Orders are typically dispatched within 1–3 business days. Once shipped, delivery times will vary depending on your location and the shipping service selected at checkout.

  • Yes. We ship worldwide. International shipping rates and estimated delivery times are calculated during checkout.

  • Yes. Every order is shipped in plain, discreet packaging with no product descriptions displayed on the outside.

  • International orders may be subject to customs duties or import taxes, depending on your country's regulations. These charges are the responsibility of the customer.

SIZING AND FIT

  • Every product includes a detailed Size Guide to help you find your best fit. If you have any questions, our Customer Care team is always happy to assist.

  • Every piece is thoughtfully designed to offer a flattering fit. As each style is unique, we recommend reviewing the Size Guide before placing your order.

  • If you're between sizes, we generally recommend sizing up for a more comfortable fit.

  • Some of our signature styles may return, while limited-edition pieces may not be restocked. Join our newsletter to be the first to hear about new arrivals and restocks.

  • Yes. Many of our bodysuits are designed to transition effortlessly from lingerie to everyday styling.

  • This varies by style. Please refer to the individual product description for garment-specific details.

  • Most of our lingerie sets and lace bodysuits feature adjustable straps, allowing you to customise the fit for added comfort and support. Please refer to the individual product description for style-specific details, as features may vary between designs.

  • We carefully select fabrics that balance elegance with comfort. While lace textures may vary by design, every piece is created with everyday wear in mind.

  • Many of our garments include stretch fabrics to provide comfort and flexibility while maintaining their shape.

  • Kassandra The Label is proudly Australian owned. Our collections are thoughtfully designed and ethically crafted by carefully selected manufacturing partners overseas, chosen for their exceptional quality, craftsmanship and expertise in premium lingerie production.

PRODUCTS

PRODUCT CARE

  • We recommend hand washing your garments in cold water using a gentle detergent. Lay flat or hang to dry away from direct sunlight. Proper care will help preserve delicate fabrics, lace and embroidery.

  • For the longevity of your garments, we recommend avoiding machine washing unless the care label specifically states otherwise.

  • No. We recommend air drying all garments to help maintain their shape, elasticity and delicate finishes.

  • We accept eligible returns within the timeframe outlined in our Returns Policy. Items must be unworn, unwashed, with original tags attached and in their original condition.

  • If your requested size is available, we'll happily process an exchange for eligible items.

  • Sale items are final sale unless deemed faulty or required by Australian Consumer Law.

  • For hygiene reasons, certain intimate garments may not be eligible for return unless they arrive faulty or as required under Australian Consumer Law. Please refer to our Returns Policy for full details.

  • If you believe you've received a faulty item, please contact Customer Care within 7 days of delivery with your order number and clear photos. We'll assess the issue and work towards a suitable resolution.

RETURNS AND EXCHANGES

  • We accept major credit and debit cards, PayPal and any additional payment methods displayed at checkout.

  • Where available, supported Buy Now, Pay Later services such as Afterpay will appear as payment options during checkout.

PAYMENTS

  • Many of our collections are produced in limited quantities to maintain exclusivity. Once sold out, some styles may not return.

  • We release new collections throughout the year. Join our mailing list and follow us on social media to stay updated on launches and exclusive releases.

COLLECTIONS

  • Our Customer Concierge is here to assist with sizing, styling, orders and any questions you may have before or after your purchase.

    Email us at kassandrathelabel@taholdingsgroup.com, and we'll get back to you as soon as possible during business hours.

  • Absolutely. If you're unsure about sizing or fit, our Customer Care team is happy to provide personalised guidance before you place your order.

CUSTOMER CARE